What is this bill for?
Attached to your first bill is an itemized statement that includes the date of your visit, your Patient Number, the treating physician, the amount you were charged, and the amount your insurance has paid. If you have any questions regarding your bill, please contact our Business Office and a staff member will be happy to assist you.
What number should I reference when paying my bill?
Your patient number.
Can I pay with my credit card?
Yes. Payments can be be made in person at the Business Office. You can also provide your credit card information over the phone and we will mail your receipt.
Can I get a printout for my taxes?
Yes. Please call us ahead of time so we can get it ready for you to pick up. If you prefer, a printout can also be mailed to you.
CHARITY CARE POLICY
The Queen’s Health Systems Hospitals (The Queen’s Medical Center at Punchbowl and West Oahu, Molokai General Hospital and North Hawaii Community Hospital) are committed to providing medical services to patients and objectively considers each patient’s
Financial Assistance Policy (Charity Care)
The Financial Assistance Policy, also known as Charity Care, offers emergency and other medical necessary services at low or no cost to the patient. A discounted rate is applied to an eligible patient who does not have or cannot obtain adequate financial
Financial assistance is generally determined by a sliding scale of total household income based on Federal Poverty Guidelines for US citizens and US residents or based on country minimum wage annualized for non-US citizens and non-US residents.
How and Where to Obtain Information and Assistance Regarding Our Financial Assistance Policy
Please visit the Patient Access or Business Services offices at any of our hospitals where a representative will provide you with an application upon request. You may also contact a Patient Account Representative at (808) 691-5300, Monday through Friday from 8:00 a.m. to 4:30 p.m. at each hospital (addresses listed at the bottom of this sheet).
Applications are available at each hospital You may obtain a copy of the Financial Assistance Policy, financial assistance application and this plain language summary at each of the hospital’s websites:
Charity Care Policy:
Exhibit B – Income Asset Qualifiers and Discount Rates:
Exhibit C – Financial Assistance Application:
Availability of Translations
Financial Assistance Application and Plain Language Summary are available in Japanese, Samoan, Vietnamese, Korean, Chinese, Tongan, Chuukese and Tagalog.
Please return your completed application to the attention of Business Services at:
The Queen’s Medical Center Punchbowl, 1301 Punchbowl Street, Honolulu, Hawaii 96813