Q:        How do I establish care with the Outpatient Clinic?

A:        You will need to complete a Patient Release of Medical Records Form.  This form will request your medical records from your previous physician to be sent to the Outpatient Clinic.  Once your medical records are received, the physician you are choosing to see will review your records.  A clinic staff will then call you to schedule an appointment to establish care.  Please note that the physician may choose to refer you to another clinic/facility if your healthcare needs may be more appropriate at a different clinic/facility.

A:        Most specialist require a referral from your primary care physician.  They will provide the specialist with information regarding your diagnosis and also arrange insurance authorizations that may be required.

Q:        When can I get the Shingles vaccine (Zostavax)?       

A:        Most insurances will provide this benefit to patients over 60 years of age.  If you have a Medicare Part D plan, your physician will need to call the prescription in to the pharmacy.  You will be required to pick up the vaccine and bring it to your physician’s office to administer the shot to you. 

Q:        Do I have to pay my co-payment in order to be seen?

A:        No.  Care will be provided to you with or without a co-payment. We do appreciate co-payments made on the day of service as this will help to decrease organizational costs in processing your statements as well as complete your payment obligations.

Q:        Is there a penalty or fee for missed or cancelled appointments?

A:        No.  We appreciate calls to cancel or reschedule appointments at least 24 hours prior to your scheduled appointments or as soon as you can.  This will allow us to accommodate other patients needing to be seen.

Q:        What do I need to do to transfer my medical records to a different doctor’s office?

A:        A Patient Request for Medical Records Form must be completed.  The medical records will be sent to the requested office via fax or mail.

Q:        What do I need to do to request copies of my medical records?
(Link will open a new window and allow you to print out the correct release form to submit)

A:        A request by phone, by mail or in person will be accepted.  A verification process to identify that you are the correct person may be required for some form of requests.  Personal copies will be charged copying fees.  Copies requested by another physician or facility involved in your care will be sent free of charge.